Legal

Withdrawal Policy

Last updated: 26 September 2026

Right of Withdrawal

If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement, for example by email.

Contact details for withdrawal:

Leon Gruber
Mitterweg 21
82140 Olching
Germany

Email: Cenvalo.Contact@Proton.me

You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days after we receive your notice of withdrawal.

We will use the same payment method that you used for the original transaction unless we expressly agree otherwise with you. You will not be charged any fees for the reimbursement.

Early Start of Services

If you ask Cenvalo to begin providing a paid service before the end of the fourteen-day withdrawal period, you may be required to pay a reasonable amount for the services already provided before you exercise your right of withdrawal.

This amount will correspond to the proportion of services already provided compared with the full scope of the agreed service.

Cenvalo will request your express consent before beginning paid services during the withdrawal period.

Digital Content and Downloads

For digital content that is not supplied on a physical medium, including downloadable files, source-code deliveries or digital releases, the right of withdrawal may expire once Cenvalo begins providing the digital content, but only where all legal requirements are met.

This requires, in particular:

• your express consent that Cenvalo begins providing the digital content before the withdrawal period ends;
• your acknowledgement that you lose your right of withdrawal once the provision begins; and
• a confirmation of the agreement on a durable medium.

Without these requirements, your statutory right of withdrawal remains unaffected.

Custom Projects

Custom websites, software, Discord bots and other individually agreed projects do not automatically lose a consumer’s statutory right of withdrawal merely because they are customised.

Any exception, early start, compensation for work already performed or expiry of the right of withdrawal will be handled only in accordance with applicable law and the confirmations required for the specific contract.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

To:

Leon Gruber
Mitterweg 21
82140 Olching
Germany

Email: Cenvalo.Contact@Proton.me

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service / digital content:

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.