Legal

Last updated: 26 September 2026

1. Provider and Scope

These Terms of Service apply to services, software, websites, Discord bots, automations and other digital products provided under the Cenvalo name.

Cenvalo is a product and service name operated by:

Leon Gruber
Mitterweg 21
82140 Olching
Germany

Email: Cenvalo.Contact@Proton.me

These Terms apply unless a separate written agreement for a specific project states otherwise.

2. Project Requests and Agreements

Cenvalo currently provides services through individual project discussions and written confirmations, including communication by email or Discord.

A binding agreement is formed only when the Provider confirms the agreed scope, price, delivery method and start of work, and the Client accepts that confirmation.

The exact scope, timeline, included revisions, technical requirements, delivery format and any recurring hosting costs are determined for each project individually.

3. Client Responsibilities

The Client must provide all information, content, access credentials, approvals and materials reasonably required for the agreed project.

The Client confirms that they have the necessary rights to all content, names, logos, images, text, domains, Discord servers and other materials they provide to Cenvalo.

The Client remains responsible for the legality, accuracy and rights clearance of their own content and for the legal operation of their own website, community, software or business.

4. Services and Hosting

Cenvalo may provide custom websites, Discord bots, software, automation, technical support, configuration, release files or managed hosting, depending on the individual agreement.

Managed hosting, domain configuration, deployment, maintenance, support and availability are only included where expressly agreed in writing.

Unless a separate service-level agreement is agreed, Cenvalo does not guarantee uninterrupted availability of third-party infrastructure, including Discord, hosting providers, domain registrars, APIs or internet connections.

5. Dashboard and Account Access

Dashboard access is linked to the Client’s Discord account and the specific products assigned to that account.

Clients must keep access to their Discord account secure and must not share dashboard access, activation codes, downloads, private release links or product credentials with unauthorized persons.

Cenvalo may suspend access where this is necessary to protect the service, prevent abuse, investigate a security incident, comply with the law or enforce these Terms.

6. Intellectual Property and Licence

Unless expressly agreed otherwise in writing, all rights in Cenvalo’s pre-existing and independently developed code, templates, frameworks, systems, design components, documentation, automation, concepts, tools and know-how remain with the Provider.

After full payment and delivery, the Client receives the licence rights expressly agreed for the relevant product or project. No transfer of ownership, copyright or exclusive rights is implied unless it is explicitly confirmed in writing.

The Client may use the delivered product only for the agreed purpose. The Client may not, unless mandatory law permits it or Cenvalo has given prior written permission:

• resell, sublicense, distribute, publish or transfer the product to third parties;
• claim authorship of Cenvalo’s work;
• remove or obscure copyright notices, attribution or licence information;
• bypass technical protection, access controls or licence restrictions;
• decompile, reverse engineer or extract source code beyond what mandatory law permits;
• use Cenvalo products or services to create competing copies of Cenvalo products.

7. Attribution and White-Label Licences

Where a product includes a “Made by Cenvalo” credit, footer link, attribution notice or equivalent brand reference, it is part of the standard licence and must not be removed, hidden or altered.

A Client may remove Cenvalo attribution only if a White-Label licence or other written permission has been expressly granted for that specific product.

A White-Label licence applies only to the product, scope and duration stated in the relevant written agreement. It does not automatically transfer ownership of Cenvalo’s underlying systems, frameworks, reusable components or intellectual property.

8. Prohibited Use

Cenvalo services and products may not be used for unlawful, fraudulent, harmful or abusive activities.

This includes, for example:

• fraud, phishing, scams or impersonation;
• distribution of malware, harmful code or unauthorized access tools;
• unlawful sale or promotion of illegal goods or services;
• harassment, hate speech, exploitation or other unlawful content;
• infringement of intellectual-property, privacy or personality rights;
• attempts to compromise, leak, crack, copy or misuse Cenvalo systems, credentials, files or services.

Cenvalo may refuse, pause or terminate a project or service where there is a reasonable indication of prohibited use.

9. Third-Party Services

Some products may rely on third-party services such as Discord, Hetzner, domain registrars, payment providers or external APIs.

The Client is responsible for complying with the applicable terms, policies and technical requirements of those third parties. Cenvalo is not responsible for changes, outages, account restrictions or decisions made by third-party providers.

10. Acceptance, Changes and Support

The Client should review delivered work promptly and report any reproducible defect or deviation from the agreed scope.

Requests outside the agreed scope, including additional features, new pages, integrations, changes to design, hosting changes or new automation, may require a separate agreement and additional payment.

Cenvalo will make reasonable efforts to correct verified defects within the agreed scope. Statutory rights remain unaffected.

11. Liability

Cenvalo is liable without limitation for intent, gross negligence, injury to life, body or health, and where liability is mandatory by law.

For slightly negligent breaches of essential contractual obligations, liability is limited to the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the agreement and on whose fulfilment the Client may normally rely.

Any further liability is excluded to the extent permitted by law. Mandatory consumer rights remain unaffected.

12. Consumer Right of Withdrawal

Where the Client is a consumer and a statutory right of withdrawal applies, the separate Withdrawal Policy applies.

Nothing in these Terms limits a statutory right of withdrawal. If Cenvalo is asked to begin providing a paid service or digital content before the end of the withdrawal period, the required express consent and acknowledgement will be requested separately before work begins.

13. Termination and Suspension

Either party may end an ongoing service in accordance with the individual project agreement.

Cenvalo may suspend or terminate access immediately where this is necessary for security, where the Client materially breaches these Terms, where payment obligations remain overdue, or where continued provision would be unlawful or unreasonable.

Termination does not affect rights and obligations that arose before termination, including payment obligations for services already properly performed.

14. Data Protection

The processing of personal data is governed by the Cenvalo Privacy Policy.

15. Applicable Law and Jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers, mandatory consumer-protection provisions of the country in which they have their habitual residence remain unaffected.

If the Client is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is the Provider’s place of business.

16. Changes to These Terms

Cenvalo may update these Terms for future services or future agreements where this is necessary due to changes in law, security requirements, services or technical infrastructure.

The version applicable to an individual project is the version made available and accepted when that project agreement is concluded, unless both parties agree otherwise in writing.